Privacy Policy

Awayster, LLC ("Awayster," "we," "us," or "our") respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you access or use:

• The Awayster application;
• Awayster.com and other websites operated by Awayster;
• Awayster accounts, profiles, dashboards, portals, communications, and community features;
• Tools made available to individuals, caregivers, families, providers, educators, organizations, and other authorized users; and
• Any other Awayster products or services that link to this Privacy Policy.

These offerings are collectively referred to as the "Services."

Awayster is a digital engagement platform that helps neurodivergent individuals, caregivers, families, providers, educators, and organizations coordinate support, promote engagement, encourage independence, and improve outcomes across everyday environments. Depending on the Services used and the user's account type, Awayster may provide digital profiles, accommodations, support preferences, Quests, objectives, routines, progress tracking, notes, community features, budgeting tools, alerts, reporting, organizational dashboards, communication tools, and other features designed to facilitate collaboration and personalized support.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy does not replace any additional privacy notice, consent form, business associate agreement, data-processing agreement, or other written agreement that may apply to a particular Awayster service, organization, program, research activity, or professional relationship.

California Privacy Rights (CCPA) (California Residents Only)

If you are a California resident, the California Consumer Privacy Act ("CCPA") provides you with specific rights regarding your personal information. This section explains your CCPA rights and how to exercise them in relation to Awayster's collection and use of personal information.

1. Right to Know

You have the right to request that we disclose certain information about our collection and use of your personal information over the past 12 months. Once we receive and verify your request, we will disclose to you:

• The categories of personal information we collected about you.
• The categories of sources for the personal information we collected.
• Our business or commercial purpose for collecting (or selling, if applicable) that information.
• The categories of third parties with whom we share that information.
• The specific pieces of personal information we collected about you.

2. Right to Delete

You have the right to request that we delete any of your personal information we collected and retained, subject to certain exceptions. Once we receive and verify your request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies (such as legal compliance or security purposes).

3. Right to Opt-Out of Sale

Awayster does not sell your personal information. However, if we were to engage in the sale of personal information in the future, you would have the right to opt-out.

4. Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights.

This means we will not:

• Deny your services.
• Charge you different prices or rates.
• Provide a different level or quality of services.
• Suggest that you may receive a different price or rate or a different level or quality of services.

5. How to Exercise Your Rights

To exercise your rights under the CCPA, you may submit a request by:

• Emailing us at: support@awayster.com

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

A verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. However, we may consider requests made through your password-protected account as sufficiently verified when the request relates to personal information associated with that account.

We will respond to your request within 45 days of its receipt. If we require more time (up to an additional 45 days), we will inform you of the reason and extension period in writing. We will deliver our response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why and provide a cost estimate before completing your request.

This is the end of the CCPA specific protections and rights section.

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Privacy Policy

This Privacy Policy applies to all residents of the United States. However, certain provisions, as specifically required by the California Consumer Privacy Act of 2018 (CCPA), may apply or not apply exclusively to residents of the State of California.

Collection of your Personal Information

Awayster collects personal information that you voluntarily provide when you create an account ("Account Holder"), complete your profile, complete the profile a child 16 years of age or younger ("Dependent Profile"), subscribe to our Services, communicate with us, participate in surveys or promotions, purchase products or subscriptions, connect with organizations, or use features available through the Services.

Depending on the features you choose to use, we may collect information relating to Dependent Profiles, their accommodations, support preferences, objectives, Quests, routines, notes, progress, communications, budgeting tools, organizational participation, and other information necessary to provide the Services.

We may also collect additional information over time as new Services and features become available.

Use of your Personal Information

Awayster uses personal information to operate, maintain, improve, secure, and personalize the Services. We use information to:

• Create and manage user accounts.
• Deliver personalized support features.
• Enable Quests, objectives, routines, progress tracking, and other engagement tools.
• Facilitate collaboration among authorized caregivers, family members, providers, educators, organizations, and users.
• Improve platform functionality through analytics and machine learning.
• Detect fraud, misuse, or security incidents.
• Communicate important account information, service updates, support messages, and promotional communications when permitted.
• Comply with legal obligations and enforce our Terms of Service.

Sharing Information with Third Parties

Awayster does not sell, rent, or lease any data, or your anonymous data, such as age, gender, country/state/province of residence, hardware information, and similar, to any third parties. All of our trusted partners and other third parties are prohibited from using your personal information, and are required to maintain the confidentiality of your information. Awayster may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Awayster or the site; (b) protect and defend the rights or property of Awayster; and/or (c) act under exigent circumstances to protect the personal safety of users of Awayster, or the public.

Tracking User Behavior

Awayster may collect information regarding how Dependent Profiles interact with the Services in order to improve usability, accessibility, platform performance, feature development, personalization, security, and overall user experience. This information may also be used to better understand how different features are utilized across the platform.

Automatically Collected Information

We may automatically collect certain technical information when you access the Services, including IP address, browser type, device type, operating system, application version, device identifiers, language settings, access times, referring URLs, crash reports, and diagnostic information. This information helps us operate, maintain, secure, troubleshoot, and improve the Services.

Use of Cookies

The Awayster website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Awayster pages, or register with Awayster app, website, or services, a cookie helps Awayster to recall your specific information on subsequent visits. Cookies and similar technologies help us remember your preferences, maintain secure sessions, personalize your experience, analyze platform performance, and improve the functionality of the Services.

When you return to the same Awayster website, the information you previously provided can be retrieved, so you can easily use the Awayster features that you customized. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Awayster services or websites you visit.

Links

The Awayster website and mobile application does not contain links or embeds to/of other sites and services. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site and service that collects personally identifiable information.

Security of your Personal Information

Awayster secures your personal information from unauthorized access, use, or disclosure. Awayster uses the following methods for this purpose:

• SSL Protocol
• AES 256-bit encryption using Google Cloud Standard Encryption

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol. We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through the App and website cannot be guaranteed.

Children Under Sixteen

Awayster does not knowingly allow in-app account creation (as defined by the Children Online Privacy Protection Act) by persons under the age of sixteen.

Data Removal, Opt-Out, & GDPR Compliance

As per the recent adoption of the General Data Protection Regulation for users in the European Union, as an act of compliance and respect for our users' privacy, Awayster has two ways to manage your data and opt-out of data collection.

1. You may contact us at support@awayster.com to request deletion of your account or specific information, exercise applicable privacy rights, or request limitations on certain types of data processing. We will respond in accordance with applicable law.

Opting out may potentially negatively impact user experience, but the App will no longer collect any data that you request us to stop collecting. Additionally, after deleting your account, no identifiable data will be stored inside the App.

Additionally, we respect your privacy and also give you an opportunity to opt-out of receiving announcements and sustaining communications with Awayster and its affiliates also by clicking or tapping the "UNSUBSCRIBE" in any email sent to you, or by muting all or certain notifications via the settings menu of your device.

E-mail Communications

From time to time, Awayster may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.

If you would like to stop receiving marketing or promotional communications via email from Awayster, you may opt out of such communications by clicking or tapping "UNSUBSCRIBE" within any email, or by toggling the feature in the mobile application settings.

External Data Storage Sites

Awayster stores data using secure cloud infrastructure and trusted third-party service providers that assist in delivering, maintaining, and securing the Services. These providers are contractually required to protect personal information and may only process data on our behalf.

Changes to this Statement

Awayster reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by push notifications, by placing a prominent notice on our website, and/or by updating any privacy information on this page. Your continued use of the App and website and/or Services available through this App and website after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

Awayster welcomes your questions or comments regarding this Statement of Privacy. If you believe that Awayster has not adhered to this Statement, please contact Awayster at: support@awayster.com

Privacy Policy Effective Date 10/9/2026